Privacy Policy

Company details: Kilwhiss Group Limited, registered in Scotland under company number SC886888, operates this website. Registered office: Easter Kilwhiss Farm, Ladybank, Cupar, Scotland, KY15 7UR (correspondence only; no customer visits).

Information we collect

We may collect your name, organisation, contact details, account and billing information, service and domain details, support correspondence, transaction references, and technical information such as IP address, browser, device and security logs. We do not ask you to send passwords through ordinary contact forms or email.

Why we use it

We use personal information to respond to enquiries, create and administer accounts, supply hosting and related services, process payments, register or manage domains where requested, provide support, secure and monitor the platform, prevent abuse, keep records, meet legal obligations and improve our services.

Lawful bases

Depending on the activity, processing is necessary to perform or prepare a contract, comply with law, pursue legitimate interests such as service security and administration, or act on consent. You may withdraw consent where it is the basis used.

Providers and disclosures

Information may be shared only as needed with infrastructure and hosting suppliers, domain registries and registrars, payment providers, email and support systems, professional advisers and authorities. These providers process information under their own or our contractual safeguards. We do not sell personal information.

International transfers

Although core services may be hosted in the UK, some suppliers may process information elsewhere. Where required, appropriate transfer safeguards are used. UK hosting alone does not determine an organisation’s data-protection compliance.

Retention

We keep information only for as long as necessary for the service, security, dispute handling and legal or accounting requirements. Retention periods vary by record type. Backups and security logs may persist for a limited period after live data is removed.

Cookies and analytics

The site may use essential cookies for security, sessions and preferences. Non-essential analytics or marketing technologies should be used only with the consent required by applicable law. Your browser can also restrict cookies, although some functions may then be unavailable.

Security

Reasonable technical and organisational measures are used to protect information, but no internet service can guarantee absolute security. Customers remain responsible for secure passwords, authorised users, current website software and their own appropriate copies of important data.

Your rights

Subject to applicable law, you may ask to access, correct, erase, restrict or receive your personal information, or object to certain processing. You may also complain to the UK Information Commissioner’s Office. We may need to verify your identity before acting.

Contact and changes

Use the contact page for privacy requests. We may update this policy when services or legal requirements change; the latest version published here applies.