Account and billing
Use the customer portal for existing services, invoices and account details. The portal may display the Kilwhiss web-hosting system name.
Hosting support
Clear help when you need it
Find the right route for account, website and hosting questions. Existing customers should include their domain and a short description of the issue—never send passwords.
Hosting and email
Tell us the affected domain, when the problem started and any error message. We will investigate within the support terms of your plan.
New services
View current availability, included resources and billing terms in the store. The checkout description is the definitive plan specification.
Before contacting us
Useful details speed up diagnosis
- Your domain and affected service
- The exact error message or a screenshot
- Approximate time the issue began
- Any recent website, DNS or email changes
Support boundaries
Hosting support covers the platform and the services included in your plan. Website development, malware remediation, content changes and bespoke automation may require a separate scope and quotation. Security reviews and staff awareness are provided by Kilwhiss Tech; websites and automation are provided by Kilwhiss Online.
Infrastructure monitoring may operate outside contact hours, but response times depend on issue severity, plan terms and support availability. Do not rely on email alone for an urgent outage if your account provides a ticket route.
Still need help?
Send the domain and a concise description of the issue, without passwords or other secret credentials.