Terms of Service

Company details: Kilwhiss Group Limited, registered in Scotland under company number SC886888, operates this website. Registered office: Easter Kilwhiss Farm, Ladybank, Cupar, Scotland, KY15 7UR (correspondence only; no customer visits).

1. The agreement

These terms, the order or checkout description, the Acceptable Use Policy, Privacy Policy and any applicable service schedule form the agreement. If they conflict, a signed service schedule takes priority, followed by the order, these terms and the website summary.

2. Orders and services

An order is accepted when we confirm it or activate the service. Availability, storage, sites, mailboxes, traffic and other resources are those stated at checkout. Website summaries are illustrative and do not expand the purchased specification.

3. Charges, renewals and tax

Charges are due at the frequency and by the method stated in the order. Services may renew automatically where this is disclosed at checkout. Prices may change on reasonable notice for a future renewal. Any applicable VAT or tax is treated as stated on the invoice or checkout page.

4. Cancellation and refunds

Cancellation rights and any introductory guarantee are those displayed at purchase. Domain registrations, licences, certificates, setup work and other third-party or already-consumed items may be non-refundable. Nothing in these terms removes mandatory consumer rights.

5. Customer responsibilities

You must provide accurate details, keep credentials secure, maintain authorised users, use supported software, comply with law and the Acceptable Use Policy, and keep independent copies of important content. You are responsible for website content, applications, mailboxes and activity under your account.

6. Fair use and platform protection

Services described as generous, high-capacity or unmetered remain subject to technical limits, acceptable use and fair use. We may contact you, restrict the affected function or require an appropriate plan where usage materially harms security, performance or other customers.

7. Availability, support and backups

We aim to provide a reliable service, but availability and response statements are targets unless an order expressly makes them binding. Any applicable commitment is governed by the Service Level Agreement. Backups are a recovery aid, not a substitute for customer-maintained copies, and restoration cannot be guaranteed in every case.

8. Domains and third parties

Domain names and some services are supplied through third parties and are subject to registry, registrar, licence or supplier rules. Registration is not guaranteed until confirmed, and you must keep registrant details accurate and pay renewal charges on time.

9. Suspension and termination

We may suspend or restrict a service where reasonably necessary for security, non-payment, legal compliance, urgent maintenance or material breach. Where practicable, we will give notice and an opportunity to remedy. Either party may terminate as allowed by the order or applicable law.

10. Liability

Neither party excludes liability that cannot lawfully be excluded. Any other exclusions and financial limits must be read with the customer’s status, order and applicable law. Customers should maintain appropriate insurance and continuity arrangements for business-critical use.

11. Changes and contact

We may update these terms for legal, security or service reasons, normally with reasonable notice where a change materially affects an active service. Questions may be sent through the contact page.